What can we help you with?

What does it mean when a coin is in maintenance?

When a coin is under maintenance, it means that you are temporarily unable to buy, sell or trade this particular coin. This maintenance is necessary to perform updates or fix problems with the coin's node or our exchange engine, for example, and is essential to ensure the security and stability of the trading platform. During this period, your coins will remain safely stored in your account.

What can you do?

The exact duration of the maintenance will depend on the nature and extent of the updates or issues being addressed. Our team is working hard to complete the maintenance as quickly and smoothly as possible. Once the maintenance is complete and the coin is again available for trading, withdrawal or deposit, you will be able to see this in your BCM account.

Should you have any questions during or after the maintenance, our customer service team is ready to support you with more information or help.