The time required to complete the KYC process may vary depending on a number of factors, including the completeness and accuracy of the information you provide, the number of KYC requests BCM is processing at any given time, and other factors. Generally, you can expect KYC results to be communicated to you within 2 to 30 minutes of submitting your information. If you have not received a response from us after 24 hours, we encourage you to contact our customer service department. We will be happy to assist you further.

Please note that the KYC process is separate from the bank account verification process, which may also take some time. Bank account verification can take up to 2 business days, depending on your bank and the payment method you use. If you have a Dutch bank account in your name, iDeal payments usually verify your bank account immediately. If you have any questions about the KYC or bank account verification process, please do not hesitate to contact our customer service team. They will be happy to help you and provide you with more information.